Wembley adventure 2010

I’m not one for using alarm clocks; the word ‘alarm’ itself puts me off. However I was persuaded by the only person more excited than me about our upcoming trip to Wembley to watch the mighty Leeds Rhinos in the challenge cup final to set an alarm. “Set it for six” Elaine said. “Why” I replied, “there are only two of us!” We negotiated and I set it for 6.20 safe in the knowledge that, as is usual when I employ outside influences to take charge of my subconscious mind, I would be awake well before it went off. Of...

Feedback on customer service...or not!

Isn’t it amazing how many time you see some great customer service only for it to be let down by the actions or attitudes of others. I have lost count how many times my toilet paper has been folded into an arrow in my room and then the room service that I ordered was wrong, cold or late. Frankly I would rather that room service turned up on time than have a pointy end on my bog roll, personally I have never felt a need to be so accurate with toilet paper anyway. Recently I witnessed some outstanding customer service...

On second thoughts the referee might now be a w****r

A couple of things happened at the recent Leeds Rhinos V Wigan Warriors game that re-emphasised for me that what we see (or think we see) might not be what actually happened and what we hear could be a million miles from what was actually said. As a Rhino supporter I, like many other supporters, tend to see every decision taken by the referee as negative if it is against us or “of course he is right” if taken against the opposition. You see I want my team to win and anything that looks like it could jeopardise that is...